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CallCom: a cloud call management platform with AI transcription and live analytics
CallCom (CCO) is a cloud-based call management platform with advanced call routing, automated call logging, AI-powered transcription and real-time analytics. WebSeoWiz Tech built it with Next.js and the MERN stack, with WebRTC for voice and video, deployed on AWS through Docker and CI/CD pipelines.
What needed to change
For businesses that live on the phone, calls carry valuable information that is easily lost: who called, what was said, which calls were missed and where they should have gone.
CallCom was built to capture all of it automatically: route each call to the right person, log and transcribe it, and turn call activity into live dashboards, all while handling high call volumes securely.
How we built it
We used Next.js with server-side rendering for a fast interface, and a Node.js and Express backend with a real-time API built to handle high call volumes. MongoDB stores call logs, user data and analytics, and WebRTC powers real-time voice and video.
AI-powered transcription turns calls into searchable text, while dashboards show call activity in real time. The platform is protected with JWT authentication, end-to-end encryption and role-based access control, and deployed on AWS with Docker and CI/CD pipelines for reliable releases.
Key features
Smart call routing
Each call is directed to the right person or team automatically.
Automated call logging
Every call is recorded in the system without manual entry.
AI-powered transcription
Conversations become searchable text for follow-up and review.
Real-time analytics
Live dashboards show call volumes, outcomes and team activity.
VoIP voice and video
WebRTC enables real-time calls directly in the platform.
Secure by design
JWT authentication, end-to-end encryption and role-based access.
Related services: AI voice assistant and Custom cloud software.
What the client got
No call goes unrecorded
Every call is routed, logged and stored automatically, without manual entry.
Conversations become searchable
AI-powered transcription turns calls into text the team can review and act on.
A live view of call activity
Real-time dashboards show volumes, outcomes and team activity as it happens.